Terms and Conditions

Please take the time to read these Terms and Conditions carefully as they contain important information about your use of this website and any order you place with us. They do not affect your statutory rights.

The company

We are Tile Traders (Midlands) Limited, a company registered in England and Wales under number GB011236972. We sell wall and floor tiles, bathroom suites along with other associated products. Our registered Head Office is located at Fulford House, Newbold terrace, Leamington Spa, CV32 4EA and VAT registration number is 290288581

Using Our Site

We reserve the right to amend the contents of this site including product prices delivery charges and product details without notice. These terms and conditions may also be updated at any time without notice. Use of this site and purchases of products offered for sale here are subject to the terms and conditions posted on the site at the time of your visit. The copyright in all website design, text, graphics and software belongs to us, our affiliates and our suppliers. No material from our website may be copied, reproduced, distributed or published in print or digital format for commercial use.

Privacy and Cookie Policy

Full details can be found at Privacy and Cookies Policy

Ordering

Once you have placed an order with us and your payment has been authorised by your card provider, we will send you an email to confirm your order. It is important you check the products, quantities and prices at this time as we are only able to amend your order prior to dispatch. Any amendments made to an order after dispatch will incur further delivery costs. The email of order confirmation does not constitute acceptance of your order which occurs when we dispatch the goods to you. In the unlikely event where factors such as high risk fraud screening results, unexpected stock availability issues or logistical challenges are present, we may need to contact you and offer an alternative service, product or cancel your order prior to dispatch. These are all unlikely circumstances and we will always work with our customers to find acceptable solutions should any issues outside of our control arise. We recommend that our customers order 10% extra tiles to cover wastage whilst installing. This should avoid the risk of extra tiles purchased at a later date not matching the original shade and calibre along with additional delivery charges.

Payment

We accept the following payment methods on our website:

• Visa Debit
• Visa Credit
• Mastercard

We will take payment from your card at the time you submit your order and will be shown on your bank statement as Miles of Tiles.

Pricing

The prices displayed on our website are in Great British Pounds and are inclusive of VAT payable unless clearly otherwise stated. Prices do not include the costs of delivery which can be found at Delivery Information.

Delivery Date

During the checkout process you will be advised on an estimated delivery date. We offer two delivery options, a premium service which is aimed to be delivered within 2 working days from date of order and an economy service with is 3-5 working days. Cut of time for orders placed is 1pm. If you do not accept delivery of the products or we are unable to deliver due to delivery restrictions you didn’t inform us of at the checkout stage, our transport company will charge us for redelivery and we will have to pass these costs onto yourself. Once our transport company has collected your goods from our warehouse if you wish to cancel your order, you would be liable for transportation return charges.

Delivery Costs

Delivery costs are calculated based on weight, destination and the date of delivery. There is an additional surcharge for delivery to areas such as London and Scotland where the cost of delivery is significantly higher. Full details can be found at Delivery Information. Once your selected products are in your cart you can also view the estimated cost of delivery within the View Cart section. Only your postcode is needed to use this feature.

Delivery Information

Most of our deliveries are made on pallets and these will always be delivered “kerbside”. This means your tiles will be left secured to the pallet at the nearest external location to the property which has a flat hard surface leading from the delivery vehicle. Please be aware the delivery is made by a third party delivery company and the driver will not be able to assist in unloading the pallet or helping to bring the goods inside your property. Some tile boxes weigh in excess of 30kg each and we recommend ensuring you have arranged help on the day of delivery if you need it.

Further details about our delivery service can be found at Delivery FAQ’s We work closely with our third party delivery company to provide the best possible delivery service for our customers at a reasonable cost, although please remember they are not fully under our control. We do strongly recommend that you should order your tiles well in advance of your planned installation date and we will not under any circumstance be held liable for financial losses resulting from late or incorrect deliveries.

Returns & Cancellations

We offer a 28 Day Money Back Guarantee on any unused products returned in original condition. They must be in original packing and will be subject to a 20% restocking charge. Customers are required to arrange and cover the cost of any transportation for the returns.

Please email online@milesoftiles.co.uk prior to arranging any returns providing your order reference and details of goods to be returned.

Damages or Incorrect Goods

All our outgoing deliveries are meticulously packed and checked to ensure that you receive the correct goods in perfect condition. However, tiles are fragile and occasionally some can be damaged in transit. Should this occur please let us know as soon as possible within 48 hours of delivery and we’ll get replacements to you ASAP minimising any potential delay to your project. Simply email us at online@milesoftiles.co.uk including image’s showing the damaged tiles. Please give your order a quick visual inspection while the delivery driver is present. Any obvious damages visible from the outside of the pallet must be marked on the delivery paperwork as damaged. No responsibility for damaged product, shortages or incorrect products can be accepted after 24 hours / two working days (Mon – Fri) from receipt of goods.

In the unlikely event where you purchase goods from us that are found to be defective within the guarantee period, we shall (at our option) repair or replace the product(s) or refund the price of the product(s) supplied. Our entire liability to you shall be limited to the price you paid for the goods and we shall not be held responsible for any consequential or other financial loss that you may seek to claim for regarding the tiling or flooring job you are carrying out.

Tiling Shading & Calibre

Tiles are manufactured from natural products and fired at extreme temperatures of up to 1400ºC. Subtle differences such as the exact moisture content in the clay or even the external weather at the factory can result in minor changes to both the shade and the exact size of the tile between different batches of a tile manufactured at different times. When a batch of tiles are manufactured they are coded with a shade number and calibre (size) code.

We will endeavour to check all orders are supplied within a single shade and calibre number although it is the responsibility of the installer to complete a final check before fitting the tiles. Tiles with different calibre codes can vary up to 1.2% + or – against the stated work size in both dimensions and curvature. This tolerance is allowable under the European Tile Standard EN-14411. Due to the potential difference in shade & size between different coloured tiles, decors, borders and tiles made by different manufacturers, it is imperative that your tiles are checked carefully by the fixer for suitability before commencing the job.

The supply of goods does not mean that they are suitable for a specific installation. We can only be held responsible for any failure on products supplied by us to the extent that the manufacturer of such products is prepared to guarantee the same. No tiles are guaranteed against crazing.

If for any reason you are not happy with the shade, pattern, texture or size of your tiles we would be more than happy to offer an exchange or refund (Delivery & collections costs apply). We cannot though accept any claims for issues with shade, size or other visual characteristics after the tiles have been installed as the fixing of the tiles indicates acceptance of the goods inclusive of their characteristics.

Natural Products

Some of our tiles are fabricated from natural stone. These products will inherently have a higher level of shade and size variation. Natural stone tiles need to be sealed prior to, and after grouting along with requiring ongoing maintenance.

Website Content

All descriptive text, images, specifications and other content on our website is for the sole purpose of giving an approximate description of the goods. All specifications given to the customer via our website are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, although advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.

We offer a sample service and this should be utilised prior to ordering.

Technical Support

If you have any queries regarding our products or services please get in touch with us. Our full details can be found on our Contact Us page.