Delivery Terms & Conditions
The delivery service offered is KERBSIDE only.
The maximum weight for a tail- lift delivery is 1000kg.
We can only use a tail-lift on level ground, not slopes. Deliveries can only be made on hard, even ground. We cannot pull over gravel, loose stones, cobbles or grass.
Once your order is confirmed for delivery there MUST be an able bodied person/s at the delivery address to accept delivery, and to take the goods into the property or a safe place. It will be at the driver’s discretion if he/she is able to help take any goods into the property or a safe place.
Failure to provide the above will result in a failed delivery and may be subject to additional re-delivery charges.
Deliveries to some parts of Scotland, NI & Ireland may take an additional day for delivery, as soon as we know the delivery date in these cases we will update you with the new delivery date. The vehicles used for deliveries are large lorries (Bin lorries), if there is any restricted access you MUST notify us prior to delivery. This could result in a slight delay in delivery and also additional surcharges may be added.
As the delivery service offered is Kerbside only, unfortunately we are unable to process any requests for goods to be left without a signature in a secure place. Standard deliveries will take place between 10.00 and 17.00 Monday to Friday Excluding (Bank Holidays). Saturday/ AM and Timed deliveries will incur a surcharge.
Estimated time of delivery can be requested, this is at the Couriers discretion and we cannot guarantee we will be able to provide this information. The driver should contact you approx 1 Hour before delivery, however it is recommended that someone is at the delivery address for the duration on the booked day (or time window depending on the delivery option).
Whilst every effort is made to call, we cannot guarantee that the individual driver will do this.
PLEASE NOTE – The delivery driver is only contracted to remove the goods from their vehicle and therefore does not have to get the goods into your home. However, some drivers do not mind helping if asked politely but be mindful that they are not obliged to help move the goods.
Upon receiving your order you must carefully check the goods for any visible signs of DAMAGE. If unfortunately, your order has been damaged in transit please accept the delivery and write the word DAMAGED in the signature box (along with your signature). Do not sign UNCHECKED.
Once you have had a chance to inspect the goods please let us know if any of the materials inside the packaging require replacement. To do this simply send us an email with pictures of any damages to firstname.lastname@example.org with the word DAMAGED followed by your order number in the subject or completed the form below.
All claims for damage must be made within 24hrs of receiving your delivery. Any claims for damaged goods may not be able to be processed outside of this timeframe.
If delivery is attempted as arranged but delivery cannot be made due to site unattended, inadequate help to off load the goods or goods are refused, the delivery charge will not be refunded and any re-delivery / return to sender charges may be chargeable. These charges will be the same as the standard delivery charges for your postcode. We can accept no liability for costs caused by late deliveries or for any other reason.
No responsibility for damaged product, shortages or incorrect products can be accepted after 24 hours / one working day (Mon – Fri) from receipt of goods.